Welcome to our service portal!Here you can report incidents, request product changes, manage employees, provide product feedback or submit feature requests. In addition, you can access our Infradock knowledge base for product-related questions.
{"xsrfToken":"383b8349766f21ab445aa651101f3ebbe35869ec_lout","branding":{"id":"3","key":"isd","name":"Infradock Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#49b374","headerLinkHoverBGColor":"#49b374","headerBadgeColor":"#49b374"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/479fb03d-7674-4d74-8757-a582f3a2c218/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZjlkZjc4OS00ZWUxLTRkNzktYTY4NC0zZTE1ODllMjJiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ3OWZiMDNkLTc2NzQtNGQ3NC04NzU3LWE1ODJmM2EyYzIxOCI6WyJyZWFkIl19LCJleHAiOjE3NDg4NTczOTQsIm5iZiI6MTc0ODg1Njc5NH0.HAM3p2ITm9plwDsH-w8Y6AWRtzAHZcp3Hwe7R4113YE&client=3f9df789-4ee1-4d79-a684-3e1589e22b7d&mode=fit","logoId":"479fb03d-7674-4d74-8757-a582f3a2c218","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"Infradock Service Desk","userInitialAnnouncementHeader":"Infradock kennisbank","userInitialAnnouncementMessageWiki":"<p>Stel vragen, bekijk instructievideo's en blijf op de hoogte van de nieuwste updates met onze releasenotes. Hier vind je alles om jouw ervaring te verbeteren en problemen snel op te lossen. <br> <a href=\"https://infradock.zendesk.com/hc/nl\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Infradock kennisbank</a></p>","translations":{"nl-NL":{"helpCenterTitle":"Hoe kunnen we je helpen?","sharedPortalName":"Infradock Service Desk","localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"Infradock Service Desk","announcementHeader":"Infradock kennisbank","announcementMessage":"Stel vragen, bekijk instructievideo's en blijf op de hoogte van de nieuwste updates met onze releasenotes. Hier vind je alles om jouw ervaring te verbeteren en problemen snel op te lossen. \n[Infradock kennisbank|https://infradock.zendesk.com/hc/nl]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#56d388","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/990b1af9-d0ff-4498-bd77-e540421ae961/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZjlkZjc4OS00ZWUxLTRkNzktYTY4NC0zZTE1ODllMjJiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk5MGIxYWY5LWQwZmYtNDQ5OC1iZDc3LWU1NDA0MjFhZTk2MSI6WyJyZWFkIl19LCJleHAiOjE3NDg4NTczOTQsIm5iZiI6MTc0ODg1Njc5NH0.DW1Y2vVQm4R2tlELGg_qfDyDU2eGh5SG5lz5A4xnnVc&client=3f9df789-4ee1-4d79-a684-3e1589e22b7d&height=300&mode=fit","bannerMediaApiFileId":"990b1af9-d0ff-4498-bd77-e540421ae961","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"isd","projectId":10004,"serviceDeskId":3,"name":"Infradock Service Desk","description":"<p>Welcome to our service portal!Here you can report incidents, request product changes, manage employees, provide product feedback or submit feature requests. In addition, you can access our Infradock knowledge base for product-related questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"45","name":"Een nieuwe functie voorstellen","descriptionHtml":"","callToAction":"Een nieuwe functie voorstellen","introHtml":"<p>Laat ons weten wat jouw idee is voor een nieuwe functie.</p>","icon":10535,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"47","name":"Incident registration","descriptionHtml":"","callToAction":"Incident registration","introHtml":"","icon":10508,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[7],"key":""},{"id":"41","name":"Medewerker met spoed uit Infradock halen","descriptionHtml":"<p>Graag dit formulier gebruiken wanneer een medewerker met spoed uit Infradock moet worden verwijderd.<br> Dit verzoek moet wel lopen via de key user van de eigen organisatie.</p>","callToAction":"Medewerker met spoed uit Infradock halen","introHtml":"","icon":10489,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10489","groups":[4],"key":""},{"id":"26","name":"Medewerker uit dienst","descriptionHtml":"","callToAction":"Medewerker uit dienst","introHtml":"","icon":10494,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10494","groups":[4],"key":""},{"id":"25","name":"Nieuwe medewerker","descriptionHtml":"<p>Vul aub de gegevens in van de melder van het verzoek. Dit moet één van de key users zijn van de organisatie waar de medewerker voor werkt.</p>\n<p>De autorisaties worden toegewezen aan de gebruiker op basis van de verstrekte informatie van de melder, zoals met betrekking tot de genoemde organisatie van de melder.</p>","callToAction":"Nieuwe medewerker","introHtml":"<p>Opvoeren nieuwe medewerker in Infradock.</p>","icon":10493,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[4],"key":""},{"id":"28","name":"Rollen medewerker wijzigen","descriptionHtml":"<p>Selecteer de gewenste rollen die een gebruiker moet krijgen. Graag alle relevante rollen selecteren, ook eventuele bestaande rollen.</p>","callToAction":"Rollen medewerker wijzigen","introHtml":"","icon":10499,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[4],"key":""},{"id":"44","name":"Stel een vraag of geef feedback","descriptionHtml":"","callToAction":"Stel een vraag of geef feedback","introHtml":"<p>Heb je een algemene vraag of feedback? Laat deze hier achter.</p>","icon":10549,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[8],"key":""},{"id":"48","name":"Request","descriptionHtml":"","callToAction":"Request","introHtml":"<p>Do you have a request for information? Please apply here.</p>","icon":10482,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[11],"key":""},{"id":"27","name":"Emailed request new","descriptionHtml":"","callToAction":"Emailed request new","introHtml":"","icon":10492,"iconUrl":"https://infradock.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":7,"name":"Report incident"},{"id":11,"name":"Request"},{"id":4,"name":"HR"},{"id":8,"name":"Feedback, questions, and feature requests"}],"orderMapping":{"7":[47],"4":[41,28,26,25],"11":[48],"8":[44,45]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"54afada1-c0d9-3cfd-a3bd-1d3bd1e6a16e","appLinkName":"System Confluence","appLinkUrl":"https://infradock.atlassian.net/wiki","spaceKey":"ISD","spaceName":"Infradock Service Desk","spaceUrl":"https://infradock.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":3,"kbLinkDomainURLs":["https://infradock.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Dutch (Netherlands)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZjlkZjc4OS00ZWUxLTRkNzktYTY4NC0zZTE1ODllMjJiN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDg4NTc5OTQsIm5iZiI6MTc0ODg1Njc5NH0.rpb3vYMRsVlikT4Nk0YavT6iIk6JjzO6R7i6259Ugrw","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"3f9df789-4ee1-4d79-a684-3e1589e22b7d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Infradock Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://infradock.atlassian.net/wiki","kbLinkDomainURLs":["https://infradock.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}